We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at hellosexy@jeffreysibiza.com.

If your return is accepted, we’ll send you a return form, as well as instructions on how and where to send your package. Please notice that return costs need to be paid by the customers themselves. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items.You can always contact us for any return question at hellosexy@jeffreysibiza.com.

​Damages and issues

Please inspect your order upon reception and contact us within 48h if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

​Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.